We work with a variety of organizations, of all sizes and in all industry verticals. Q: Are there specific industries where the use of OWA is a bigger problem than others?Ī: I don’t think so. And OWA Desktop will continue to deliver the desktop-like features that the user expects until they shut the computer down. When a user accesses OWA Desktop for the first time, all he or she will need to do is enter their email name and password, and after that OWA Desktop will manage their connection to Office 365 or Exchange, so when the user turns on their computer OWA starts up. It is precisely because of this that we are seeing a lot of interest in our OWA Desktop product, which allows an organization to leverage OWA to create a more productive user experience, similar to desktop Outlook. If they’re working in another application or forget to log on when they return from a meeting, they run the risk of missing vital emails. However, with OWA, the user must start a browser session, enter the server address and then log on to their mail. The whole authentication process is seamless through a single click when they log on to their computer. Users click on the Outlook icon, and they go to work. With the desktop Outlook, features like automatic log on new email notifications and calendar reminders are taken for granted. Here’s what he had to say: Q: Matt, what are the key challenges companies face when moving to Outlook Web App?Ī: Most organizations that deploy Outlook Web or OWA as their default mail client are coming from environments where their users are accustomed to desktop Outlook. Matt has been working with Messageware clients for over 10-years and has an intimate knowledge of the key challenges they face when migrating users from desktop Outlook to Outlook Web App (OWA), for Office 365 and on-premises users. In this post, we talk to Matt Singh, Senior Enterprise Account Manager at Messageware.
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